Frequently Asked Questions



How do I create an online account?

A valid email address is required to create an account. Accounts are created in person by visiting the Cultural Community Center, Hepburn Center, or your local recreation center. Please bring the following information:

  • Current Government Issued Photo ID for all adult members of the household
  • Birth Certificates for all household members under the age of 18. Passports are not accepted as verification of birth date.
  • If you are a Hallandale Beach resident please bring two proofs of residency (current drivers license, current utility bill)

Who can register a child for programs and services?

Registration, permission forms, and/or waivers will not be accepted from anyone who has not been confirmed as the child’s natural or legal guardian.

The City of Hallandale Beach abides by all laws relating to the guardianship of children. Therefore, only birth parents and/or adopted parents are recognized as a child’s natural guardian pursuant to Florida Statutes 744.301. Proof is obtained through a copy of the child’s birth certificate along with current government issued photo identification of the parent(s) which must be presented prior to registration or completing a waiver. Passports are not accepted as verification of birth date for children.

Legal guardianship must be through a current court order, issued by a judge, granting temporary or permanent guardianship. A copy of the court order must be provided prior to registering or completing a waiver. A copy of the child’s birth certificate along with current government issued photo identification of the guardian(s) is also required. Passports are not accepted as verification of birth date for children.

Do I need an online account to register for programs?

No, you may continue to register for programs in person by visiting the Cultural Community Center, Hepburn Center, or your local recreation center. If you desire the convenience of online registration, you will need to set up an online account.


How do I retrieve my user id and password?

Go to the Forgotten Password page and enter your email address


Who can see my credit card information?

Our online registration system has a Secure Sockets Layer (SSL) certificate that guarantees your data is secure in transit to a specially qualified PCI compliant third party processor. The City does not store any credit card information.


Who can I talk to about my online account if I have questions?

You may email us, or you may phone us at 954-457-1452. Our office is open Monday through Friday 8:00am to 6:00pm EST.


How do I rent a Hallandale Beach facility?

Facility details and availability can be viewed at Rental Facilities. Facility reservations must be made in person by an adult at least 21 years of age or older at one of the following locations:

  • Cultural Community Center, 410 SE 3rd Street (Monday through Friday from 8:00am to 6:00pm)
  • Your local Hallandale Beach Recreation Center (hours vary)

Please bring the following information:

  • Current Government Issued Photo ID for all adult members of the household
  • If you are a Hallandale Beach resident please bring two proofs of residency (current drivers license, current utility bill)

How do I qualify for the City of Hallandale Beach Resident Rate?

City of Hallandale Beach residents are eligible for a discounted rate on select programs and services. To receive the discounted resident rate, the following information is required:

  • Current Government Issued Photo ID for all adult members of the household
  • Birth Certificate for all youth members of the household
  • Two current proofs of residency (current drivers license, current utility bill, current voter registration card)

What are the requirements for Camp programs?

Information on our Out of School Time, Winter, Spring, and Summer Camps can be found under the Out of School Time programs tab on the home screen. Each program has different requirements which can be found on the program listing. All program registrations require proof of age and residence as follows:
  • Current Government Issued Photo ID for all adult members of the household
  • Birth Certificate for all youth members of the household
  • For Hallandale Beach Residents: Two current proofs of residency (current drivers license, current utility bill, current voter registration card)

  • What is the refund policy for programs, activities, and/or rentals?

The refund policy can be found at the bottom of every page of our online system.

Key to WebTrac Icons

The Cart button with a green plus symbol will add the selected item to your shopping cart.
The Cart button takes you to the screen where you begin the process to add the selected item to your shopping cart.
The Cart button with a red minus symbol will remove the selected item from your shopping cart.
The Cart button with a yellow warning symbol means the item is not currently available for purchase. Hover the mouse over this icon to get an applicable notice message.
The Information icon displays the descriptive details for the item
The Map icon will display the location of an item on a map, using either Google Maps or Mapquest.
Site best viewed with 1024 by 768 resolution. Recommended browsers are IE 8, FireFox 3, Safari 4, Google Chrome.